Refund policy
Last Updated: February 28, 2026
At Askonik we are committed to ensuring you are completely satisfied with your purchase. We ship worldwide and have designed our policy to be clear, fair, and compliant with local regulations in the regions we serve. If you are not satisfied for any reason, we are here to help.
Our Global 30-Day Return Guarantee
We offer a 30-day return window for most items, starting from the day you receive your order. This allows you to request a return or exchange if the product doesn't meet your expectations. Please note that specific regions may have different mandatory return periods, which are detailed in the "Regional Variations" section below.
General Return Conditions
To be eligible for a return, your item must meet the following global standards:
- Condition:Â The item must be unused, unworn, with all original tags attached, and in its original packaging.
- Proof of Purchase:Â A receipt or order number is required.
How to Initiate a Return
The fastest and easiest way to start a return from anywhere in the world is through our Return Center.
- Go to our hello@askonik.com
- Enter your order number and email address.
- Select the items you wish to return and state the reason.
- Follow the on-screen instructions to receive your return shipping label and instructions.
If you have any questions, you can always contact our global support team at hello@askonik.com
Please note:Â Items sent back to us without first requesting a return through the Return Center will not be accepted.
Refund Process
Once we receive and inspect your return, we will notify you of its approval status. If approved, you will be automatically refunded to your original payment method. Please allow up to 10 business days for the refund to be processed on our end.
Keep in mind that your bank or credit card company may take additional time to post the refund to your account. If more than 15 business days have passed since your return was approved, please contact us.
Regional Variations & Your Statutory Rights
Your rights as a consumer may vary depending on your location. This policy does not override any statutory rights you have under local law.
🇬🇧 For Customers in the United Kingdom
Under the Consumer Rights Act 2015, you have a 30-day right to a full refund for goods that are of unsatisfactory quality, unfit for purpose, or not as described. This policy upholds those rights.
🇪🇺 For Customers in the European Union
You have a legal right to cancel your order within 14 days of receiving the goods for any reason, under the Consumer Rights Directive. To exercise this right, the item must be returned in its original, unused condition.
🇦🇺 For Customers in Australia
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure. What constitutes a "reasonable" return period can vary depending on the product, and this policy aims to meet or exceed those standards.
🇰🇷 For Customers in South Korea
Under the Act on Consumer Protection in E-Commerce, you have the right to cancel your order within 7 days of receiving the goods. The item must be returned in its original, unused condition.
🇺🇸 🇨🇦 For Customers in the USA & Canada
While there are no federal laws mandating a return policy, we offer our 30-day guarantee to all customers. Your rights may vary by state or province, and this policy is designed to meet or exceed local requirements.
Exchanges
The quickest way to receive a different item is to return your original purchase for a refund and place a new order. This ensures you get your desired item as quickly as possible.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately through the hello@askonik.com if the item is defective, damaged, or incorrect. We will work with you to resolve the issue promptly.
Exceptions / Non-Returnable Items
The following items are generally not eligible for return in any region, unless required by law:
- Perishable goods (e.g., food, flowers)
- Custom or personalized items
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Gift cards and sale items
Frequently Asked Questions
Q: Who pays for return shipping?
Unless the item is defective or incorrect, you are responsible for the cost of return shipping. If the item is faulty, we will cover the return shipping costs, in line with regulations in regions like the UK and Australia.
Q: What if the item I want for an exchange is out of stock?
Please contact our customer service team. We can notify you when the item is back in stock or help you find a suitable alternative.
Q: How are refunds handled for different currencies?
All refunds are processed in the original currency of the purchase. Please note that due to exchange rate fluctuations, the refunded amount may differ slightly from the original price paid.
Q: Where can I find my order number?
Your order number is a five-digit code found in the confirmation email you received after placing your order. If you cannot find it, our customer service team will be happy to help.
Need Help?
Our support team is available 24/7 to assist you.
Email: hello@askonik.com