Frequently Asked Questions

To set the correct time, gently pull out the crown and turn it clockwise. After setting the time, push the crown back in and manually wind the watch by turning the crown clockwise 7–8 times. ⚠️ Do not turn the crown counterclockwise, as this may damage the watch mechanism.
Orders placed on Friday, Saturday, or Sunday are processed at the beginning of the next business week and shipped on Tuesday–Wednesday. Please note that Saturday and Sunday are non-working days.
Delivery within the United Kingdom usually takes 5–12 business days from the moment your order is shipped, depending on your location and the courier's workload.
Tracking updates can sometimes take a few days after shipping. If your tracking has not updated for a while, please contact us via the contact form or by email. Our support team will help you within 1–24 hours.
Your tracking number will be sent to your email once your order has been shipped. Please also check your Spam or Junk folder just in case.
Yes, we provide free shipping within the United Kingdom on all orders.
If your order has not been shipped yet, please contact us as soon as possible and we will try to assist you. Once the order has been shipped, changes or cancellations are no longer possible.
If you notice an error in your shipping address, please contact our support team immediately. We can only update the address before the order is shipped.
Please contact our support team and include photos of the damaged item. We will review the situation and provide a solution.
You can contact us through the contact form on our website or by email at hello@askonik.com. Our support team usually responds within 1–24 hours.
At the moment, shipping is available only within the United Kingdom.
Yes, every order receives a unique tracking number that allows you to monitor the delivery progress.
Tracking usually begins updating after the package has been received by the shipping carrier. This may take 1–3 days after shipment.
Yes, all payments are processed through secure and trusted payment systems, ensuring the safety of your personal and payment information.
From time to time we run special promotions and discounts. Please check our website for the latest offers.
Yes, every watch comes with a manufacturer's warranty covering manufacturing defects. If you experience any issues, please contact our support team for assistance.
Water resistance varies by model. Please check the product description for the specific water resistance rating of your chosen watch before exposing it to water.

Contact

ASKONIK GROUP LTD - Registered as a Limited company in England

Address: at 71-75 Shelton Street, London, England, United Kingdom, WC2H 9JQ

Email: hello@askonik.com
Our team will respond within 1–24h.

Working hours: Monday–Sunday, 9:00 AM – 6:00 PM (GMT).